Product Support with Problem-Solving Approach and Integrated Design Capabilities
S&S Numerical Control places a strong emphasis on supporting the entire product line by constantly making it better, more reliable, and more efficient. One of the best ways to support a product is to make sure it does not develop problems in the first place.
When problems do occur, S&S policy is to respond immediately and resolve the issue in the shortest amount of time. At the same time, S&S deign engineering and manufacturing personnel take the opportunity to further develop existing or new products to prevent known problems and to take the line to a new level of performance and reliability.
For an example of the problem-solving approach taken by S&S on all programs, see the Problem Solvers Article published in Aircraft Interiors International magazine.
For an example of the S&S integrated-design approach intended to eliminate many of the complexities involved in commercial aircraft seating applications, see the Integrated Design Article linked here, as published in Aircraft Interiors International magazine.